Responsibilities include:

• Formulate, organize and monitor inter-connected projects & Operations
• Lead suitable strategies and objectives.
• Coordinate cross-project activities
• Lead and evaluate project managers, Software Enginers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher scope issues
• Prepare reports for program directors & CIO

Responsibilities include:

• Manages product backlog and priorities with our business and technology partners, including defect management and prioritization
• Leads product backlog grooming sessions partnering with key resources.
• Collaborates with stakeholders to plan and manage product releases
• Manage customer expectations, documenting requirements and changes, creating proposals and modifying bids.
• Drive continuous improvement of deployment processes, including assessment of program delivery capabilities, gathering, leveraging performance data/metrics, establishing corresponding targets, and measurement of on-going progress improvement initiatives.
• Accountable for product quality and performance in the production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
• Supports and enables core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD
• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s
• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.

Responsibilities include:

• Application/System Maintenance of two proprietary ECM systems based on IBM FileNet & OpenText IDM Vignette
• Leads and manages a team of both local and remote/datacenter service delivery talent
• Works alongside and across teams and IT departments to ensure that business and service-level expectations (SLAs, SLOs) are exceeded
• Support the Application Owner/Senior Manager in targeted efforts improve enterprise reliability, maintainability, availability, and recoverability
• Builds on past success in driving exceptional customer service objectives, methods, and metrics
• Collaborates with incident response teams to mitigate severity events
• Ensures timely and accurate communications to the field/End users
• Ensures processes, procedures, and documentation are maintained, updated, and executed
• Creatively and continuously improves technology services processes
• Serves as a strong proponent of excellence in customer service
• Ensures consistent use of processes and best practices
• Periodically serves as on-call SDM

Responsibilities include:

• Design & Develop Technical Solutions for minor/major projects in a Central Claim Repository proprietary System.
• Production Support & Build long term fixes for production defects.
• Release coordinator/production gatekeeper for major product releases.
• Run monthly Delivery audits, project control, and status tracking.

Responsibilities include:

• Prepare Functional Specification on the complete Money transfer between the special account to the General Account, Processing the Annuity payouts.
• A brand new system with the capabilities from the Initial Advance notice extraction to the Reception of the completed form and handling the payouts in Ingenium.
• A central hub with external API to handle the complex Annuity calculation using the product Xpress as well the Japanese Taxation from the Necessary expense calculation to the Tax Withholding Amount.

Responsibilities include:

• Draft Project Proposals/Consulting on various Ingenium based projects.
• Train new recruits on Ingenium Technology & improve training materials.

Responsibilities include:

• Lead Developer of Ingenium Based Policy Admin System of MetLife Long Term Care.
• Design & Develop Technical Solutions, introducing new functionalities in the Enrollment Processing & Underwriting, Billing, and Coverage processing.
• Provide SME support on technologies and lines of business supported, attend to various project meetings to share his expertise on the subject matter, deliver small projects, and provide resolution and fixes to production issues well under the SLA agreements.